Account & Billing
Access and Manage Your Account
Moving
Pay Your Bill

Frequently Asked Questions

My Account

  • The best and fastest way to order any of our services is through our Web site. You can also contact us if you prefer to place your order through one of our representatives.

Yes, your new services will begin the following month. It’s free to change telephone service (except changing a number) but you may need to pay a fee for changing Internet plans.

If you are on a month-to-month plan, you can contact us anytime you want to cancel your services. To ensure your services are cancelled in a timely manner, we request one week’s notice prior to the desired cancellation date.

If you cancel your services prior to the end of your contract, you’ll need to pay a penalty of $10 per month until the end of your contract. For example, if you have 6 months remaining on your contract, your cancellation fee will be $60 + taxes.

  • No, Altima Telecom doesn’t offer customer email accounts. We suggest that you use free address providers such as Gmail, Hotmail or Yahoo, etc.

Your account username and password were included with the welcome letter when you initially signed up for your Altima Telecom services. Learn more about accessing your online account.

Yes, you can request a temporary account suspension. Suspension fees will be applied depending on the type of service being suspended. Contact us for additional details.

Billing

Yes, we do provide printed invoices for a $2 monthly charge. We can waive this monthly charge for seniors, people with disabilities and military veterans. We may ask for documents of proof.

If you would like to receive a printed copy of your invoice by mail, please contact us.

If you choose to prepay for one year, your billing cycle begins on your activation date and, ends by the same date of the following year. Each bill after that covers your services for the entire month.

Yes. It is your responsibility to contact us if you want to cancel your service or temporarily suspend it. Suspension fees will apply.

Access and Manage Your Account

Your Altima Telecom online account provides easy access to manage your products, services, bills, payments and much more.

My Account


Once you’re logged in to your online account, you’ll note there are three sections that you can view and manage:

  • My Profile
    In this section, you can view and confirm your contact information. You can easily update your contact phone number, language preference and account password.
  • My Service
    This section allows you to view your current active services. You can easily subscribe to new services, and submit a moving request.
  • My Bill
    In this section, you can view your current account balance, billing history dating back to your last 12 bills, and a record of payments and refunds made to your account.

You can access and manage your account.

Moving Your Services to a New Address

If you’ll soon be moving and would like to prevent a service interruption when you arrive at your new address, please follow the instructions below at least 2 weeks before your moving day.

  • Log in to your online account.
  • From the left pane, select Moving.
  • Enter the date of your moving day (YYYY-MM-DD).
  • Enter your new address.
  • Click or tap Submit.

Pay Your Bill

There are multiple ways that you can pay your bill. View the available payment options below:

Altima Telecom Online Account

You can easily pay your bill online by credit card or PayPal. Simply do the following:

  • Log in to your online account.
  • From the left pane, select Online Payment.
  • Enter your payment amount, and your credit card information.
    NOTE: We currently do not accept payment from credit cards issued by Laurentian Bank / Banque Laurentienne. We apologize for any inconvenience.
  • Click or tap Confirm payment.

Your payment is made.

IMPORTANT: Your payment may take up to 4-5 business days before it is processed and reflected in your online account.

Visit your Bank or Financial Institution

  • You will need to present your bill when you make your payment. Locate a bank or financial institution near you.

Get More Support

Facebook

Chat with one of our support specialists on Facebook and get the help you need.

Twitter

Chat with one of our support specialists on Twitter and get the help you need.

Contactez-nous

Contact us by phone or email for additional support.